I've to admit which i was selfishly delighted in order to book my flight before your whole other consumers and the agent was in a position to eliminate the charges.
I come across it awful to get my luggage go missing in Miami on both equally leaving and returning flights. I be expecting to become contacted right away on how we could arrive at an arrangement relating to this. I is going to be executing a follow up.
When I obtained towards the complimentary hotel that American setup for me, I identified as 800-433-7300 and talked to an agent there who, to my shock was unable to see flights which were readily available on USAIR. She informed me there were no open seats on any in the early USAIR flights. I used to be on the web and could see that there were obtainable flights. I truly booked a flight to confirm it to her.
Luis not just bought us on the flight but upgrade to first class. This was a major handle for us. The flight selection was AA2386 in the event that I spelled Luis’s previous name Incorrect.
it is pitiful to have to report that my many e-mail to Consumer Relations have not been answered as of so far Oct 29, a complete lack of essentially the most elementary courtesy toward an eighty four yrs old Very first-Course passenger and Recurrent Flier….
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I had been making an attempt to buy ticket for fifteen calendar year previous son and couldn’t use Web-site for he was thought of minor. I identified as client service and she or he assisted me with airline order. I precisely requested if I necessary to terminate if I could in just 24hours. This attendant mentioned Of course. I discovered 4 several hours later The rationale son would need to fly was cancelled. I named back again to terminate the flight the attendant instructed me I couldn’t terminate flight and it had been a nonrefundable ticket. I explained to her condition as mentioned over she stated she couldn’t do everything. I requested for the supervisor, I bought one particular and described the specific situation, she claimed I couldn’t terminate it and obtain my money back she was incredibly rude and hung up on me. I termed back to question for an additional supervisor and as I was speaking with this supervisor she educated me that the last supervisor said in her record I refused voucher. What ever a voucher was I wasn't even sure. Then second supervisor advised me what she thought. Hence the flight wasn’t cancelled because she said to attend a couple times right before I make my last conclusion and she or he would wave modifying cost to do so And that i shouldn’t have any difficulties.
by no means ever obtained these types of very poor service and a firm that simply doesn’t care about there shelling out shoppers
I recognize you will be dealing with a merger and many employees could possibly be fewer than thrilled, but this Perspective really should not be evident on your shoppers who are just contacting to obtain some help.
My husband and I experienced flight reservations for now (March fifteen, 2014) and following a routine coronary heart scan on Wednesday of the 7 days, he was diagnosed by using a serious heart challenge. On Friday, March 14, 2014 he experienced to possess a coronary heart catherization and it had been difficult for us to go on our getaway. I identified as American Airlines Shopper Service and was properly informed “difficult luck”.
Soon after this conversation, I´ve attempted to cancel our flight (obviously I didn´t choose to fly Within this aircraft any more), nevertheless the attendant firm brusquely warned us that When the plane was repaired, our baggage would go with the aircraft! Even if I asked For additional of three moments to get my luggage. After +/- 3 several hours, Despite a great deal of people terrified and concerned the plane remaining toward Miami. As everyone within the airplane shed the connection that might happen at 21: 30h, AA informed us that we might be reallocated in another and previous flight with the day, at midnight. Presented The shortage of Place we encounter in the 1st flight (from São Paulo), we experienced managed to ebook the seat twenty, which there aren't any chair before us, so a bit more Place for your legs. Which fell down because of these issues with the delay. Arriving for the airport, they produced us run (the dude of AA arrived in just a little blog here motor vehicle and said to Absolutely everyone Hurry up Men, hurry up) to your aircraft. When we arrived with the door the supervisor explained to us that we must go separate during the plane Which we lost the chair twenty. She told us that she had to independent Other folks people to to Allow an Grownup with a child. Amusing no?? Exactly what does she wished?? My six several years old boy traveling by yourself??? I just explained that I wanted to fly jointly, it was our very last working day of family vacation. I even take to generally be accommodated on the next flight, she just reported, no you may fly With this one particular, and yet again I listened to, your baggage will go on this flight. My son understood what was mentioned and begin to cry simply because he didn´t planned to be divided from amongst us.
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The worst flight knowledge of my everyday living was having my family of sixteen on American Airlines. Misplaced our baggage equally ways. We will not be traveling American all over again.
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